Delete your Swap141 account

You can delete your Swap141 account, and everything in it, at any time. This can't be undone.

Option 1: in the app (fastest)

1. Open Swap141 and sign in.
2. Tap Profile, then Settings and privacy.
3. Tap Delete account and confirm.

Your account is deleted straight away and you're signed out.

Option 2: ask us

Can't get into the app, or deleted it from your phone? Email privacy@swap141.com with the subject Delete my Swap141 account.

• Send it from the email address you signed up with, so we know it's you.
• If you can't, tell us your first name, last initial and suburb in the app. We may ask a question to confirm it's your account.

We'll delete the account within 30 days, usually much sooner, and email you when it's done.

What's deleted

• Your account: email, password, date of birth, name, postcode and suburb.
• Your kids' nicknames, emojis and collections, if you're the only adult in your family. If other adults share your family, the kids and collections stay with them. If you set up the family, you choose who takes it over, or to delete the kids and collections for everyone.
• Your friends and friend requests, swaps, gifts, badges, blocks, and reports you made.
• Your settings and notification token.

What's kept, and for how long

• Copies in our backups are removed automatically, normally within 30 days.
• A record of a Collection pass purchase is kept by Apple or Google, under their own policies.
• If there's an open serious safety report, we may keep the details needed to deal with it, or that the law requires, for as long as needed.

Don't want to delete everything? You can set your profile to Hidden in Settings and privacy, or remove a kid from Profile. See our privacy policy for more.